Refund & Return Policy
At Margaretta London, we strive to ensure you love your purchase. If, for any reason, you’re not satisfied, we offer a hassle-free return policy for eligible items. Please read the details below to understand our return and refund process.
1. Return Eligibility
- Returns are accepted within 14 days from the date of purchase.
- Items must be in original condition, unworn, unwashed, and with all original tags and packaging intact.
- Certain items, such as underwear, swimwear, or sale items, may not be eligible for returns. Please refer to the product page for specific details.
2. Return Process
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Contact Us:
Start your return by emailing us at info@margarettalondon.com with your order number and reason for return. -
Return Authorization:
We’ll provide you with the return instructions and address once your request is approved. -
Ship the Item:
You are responsible for the cost of return shipping. Please use a trackable shipping service to ensure safe delivery. We are not responsible for lost or damaged return parcels.
3. Refund Policy
- Refunds will be processed within 3-5 business days after we receive and inspect the returned item(s).
- Refunds will be issued to the original payment method.
- Shipping fees paid during checkout are non-refundable.
4. Exchanges
We do not offer direct exchanges. If you’d like a different size or color, please return your item for a refund and place a new order.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will cover the return shipping cost and provide a replacement or refund, as applicable.
6. Important Notes
- Returns initiated after the 14-day window will not be accepted.
- Items returned without authorization may not be refunded.
- We reserve the right to deny refunds for items that do not meet our return eligibility criteria.
For any further questions, please contact our support team at info@margarettalondon.com.
Thank you for shopping with Margaretta London!